#AQUAMARINE STUD EARRINGS FULL#
Should you choose to return your full priced order for a refund, Silvermoon will retain any original $5.00 shipment costs incurred.
#AQUAMARINE STUD EARRINGS FREE#
Silvermoon offers free shipping (on applicable orders) with the tacit understanding that the customer will keep the goods purchased. Please understand our stores are unable to process a full refund, however they can assist you find another item to exchange for, or issue you an in store credit note voucher for you to redeem your balance in store within 12 months
You are more than welcome to visit us in store to return your purchase if this is more convenient for you. Please note Silvermoon does not take responsibility for any items lost in the process of being returned to us and we recommend a traceable method. We will raise a credit, exchange or refund once your return has been received and accepted by Silvermoon. Please allow 1-2 business days for your return to be processed. Return shipping costs are to be covered by the customer. Once your return is approved, please securely package your items back to us with your completed returns form included via a traceable method to our online team To request a return for your online order, please email with your order number and intent to return your purchase. The refund must be processed back on the original payment method used. We are unable to refund to alternative debit/credit cards. If eligible for a refund, this can only be returned the same way it was processed. Please note Sale items discounted by 25% or over cannot be returned or exchanged. If for any reason the item you have purchased is not quite right, we are happy to exchange, credit or refund any item purchased online. Silvermoon reserves the right to return or reject any item that does not abide to the returns policy.Proof of purchase must be provided in the form of your receipt for in store purchases or online order number for online purchases.All items (purchased online or in store) must be returned in their original condition in brand new, unused, saleable condition.Items need to be returned within 14 days of you receiving the product.Please check with your country's customs office to determine what additional costs apply, if any, prior to making your purchase.Īll prices displayed on the Silvermoon website include a 15% Goods and Service Tax. These charges are the Buyer's responsibility. Import duties and taxes are not included in the item price or the delivery cost. The item(s) will be delivered to the address provided during the placement of the order. We will email you once we have dispatched your order to confirm it is on the way.įor overseas customers, delivery could take up to 14 business days depending on your country (a business day is any day other than a weekend or public holiday). Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days. In this case, Silvermoon will inform you as soon as possible.Īll international orders are shipped via NZ Post Express Courier. However, Silvermoon will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.Įvery effort will be made to deliver the goods as soon as possible after your order has been accepted. We will automatically email you with a tracking number once your order has been dispatched to confirm it is on the way.Ĭourier Post normally delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If delivery cannot be made to your address for reasons beyond Silvermoon's control we will inform you as soon as possible and refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery. Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days.ĭuring busy periods this time frame may increase. If nobody is at home when the courier attempts to deliver the item(s), a card will be left for you to contact the courier depot to organise a more convenient delivery time. All packages require a signature on delivery, (this does not apply to Rural Delivery).
Your order can be delivered to either your home or work address (includes Rural Delivery). All New Zealand orders are sent by Track and Trace with Courier Post.
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